General Terms and Conditions of Sale

1. Subject

1.1. These General Terms and Conditions of Sale (hereinafter, “General Terms”) govern the purchase of Products and Services made remotely, via the website kalayajewels.com (hereinafter, the “Website”).

1.2. The owner of the Website is ETERNAL EDGE s.r.o., with registered office at Ocelkova 643/20, Černý Most, 198 00 Prague 9, Czech Republic, registered in the Prague Commercial Register, VAT number CZ06179355.

2. Acceptance of the General Terms and Conditions of Sale

2.1. All purchases of Products made through the Website (hereinafter, the “Purchase Contracts”) by users accessing it (hereinafter, the “Customers”) are governed by these General Terms, by Czech law, and by applicable European Union regulations on consumer protection and e-commerce.

2.2. By concluding the Purchase Contracts according to the procedure, the Customer accepts and agrees to comply with these General Terms.

2.3. Therefore, the Customer is required to carefully read these General Terms before making any purchase, which ETERNAL EDGE s.r.o. makes available to allow reproduction and storage.

2.4. ETERNAL EDGE s.r.o. may modify the content of the General Terms at any time and without notice. Each individual Purchase Contract shall be governed by the General Terms published on the Website at the time the purchase order is submitted by the Customer.

3. Products

3.1. kalayajewels.com is an online platform for the sale of JEWELRY (hereinafter, “Products”).

3.2. All Products offered are thoroughly illustrated on the Website, within their respective sections, and categorized by Product type.

3.3. The visual representation of the Products on the Website, where available, is indicative and usually corresponds to the photographic image of the Products themselves. It is intended solely to present them for sale, without any guarantee or commitment by ETERNAL EDGE s.r.o. regarding the exact match between the image shown on the Website and the actual Product; this applies in particular to the actual dimensions and/or the color aspects of the Products and/or their packaging.

3.4. In case of any discrepancy between the image and the written product description, the product description shall prevail.

4. Purchase Procedure

4.1. The Customer may purchase the Products listed in the electronic catalog, thoroughly illustrated on the Website within their respective sections by product category, as described in the related product information sheets on the Website, following the technical access procedures indicated there.

4.2. To purchase the Products, the Customer must register on the Website by providing their personal information, following the instructions of the registration program, and must fill out and submit to ETERNAL EDGE s.r.o. the electronic order form available on the Website, following the instructions provided. Orders must be completed accurately in all parts. If the Customer does not wish to register on the Website, they may still complete the purchase procedure but will not be able to check the status of their orders or take advantage of discounts and promotions.

4.3. The Customer must place the selected Products in the designated “Cart” and, after choosing the courier and reviewing and accepting the shipping costs, may proceed with the purchase.

4.4. If the Customer needs to modify the order or change certain details contained in it, they must follow the specific modification procedure provided on the Website. In particular, the Customer may change the quantity of the Products they wish to purchase, adding or removing one or more Products from the Cart.

4.5. After completing this operation, the Customer will see a screen containing the order summary, including shipping costs, and will be asked to confirm the purchase procedure once more.

4.6. After viewing the summary, the Customer must select the desired payment method (bank transfer, cash on delivery, credit card, or PayPal) and submit the order by clicking the appropriate button.

5. Conclusion of the Contract

5.1. The publication of the Products on the Website constitutes an invitation for the Customer to make a purchase proposal. The order sent by the Customer shall be considered a contractual offer and implies full knowledge and complete acceptance of these General Terms and Conditions.

5.2. Each Purchase Contract concluded between ETERNAL EDGE s.r.o. and the Customer shall be considered concluded upon ETERNAL EDGE s.r.o.’s sending of the order acceptance to the Customer’s email address. This confirmation message will include an “Order Number” to be used in any subsequent communication with ETERNAL EDGE s.r.o. The message will also reproduce, in addition to the legally required information, all data entered by the Customer, who is obliged to verify its accuracy and promptly communicate any corrections. Any additional costs arising from unreported errors in the data will be solely borne by the Customer.

5.3. Each order can be viewed by the Customer on the Website in their personal account, if registered, or by contacting the Customer Service of ETERNAL EDGE s.r.o., immediately after sending the order.

5.4. Occasional unavailability of the Products offered may occur. In such cases, if the Products selected by the Customer are not available in whole or in part, the order will be sent with the available Products after notifying the Customer about the unavailable Products.

5.5. ETERNAL EDGE s.r.o. has the discretion to accept or refuse the Customer’s order, without the Customer being able to claim any rights or compensation of any kind in case of non-acceptance of the order.

5.6. In particular, ETERNAL EDGE s.r.o. reserves the right not to accept purchase proposals and to cancel orders that do not provide sufficient solvency guarantees or if—also following verification with the credit card payment system—anomalies are detected in the transactions or payment methods used by the Customer.

5.7. The Customer may at any time check the contents of concluded purchase contracts by accessing their personal area on the Website, if registered, or by contacting the Customer Service of ETERNAL EDGE s.r.o. This information will be available for a period of 12 months from the delivery of the Products.

6. Product Prices

All Product prices are clearly indicated on the Website and are inclusive of VAT. Delivery costs are clearly shown at the time of the order. The cost of each shipment may vary depending on the chosen delivery and payment method, as well as the destination and the total amount of the order.

7. Discount Vouchers – Promotions

7.1. Any discount vouchers or promotional codes can be entered when placing the purchase order. The system will automatically update the total order amount, deducting the value of the voucher.

7.2. Discount vouchers may only be combined with other commercial promotions if explicitly stated.

8. Non conformità dei prodotti e prodotti difettosi

8.1. I Prodotti offerti sul Sito sono conformi alla legislazione nazionale e comunitaria. Le immagini e i colori dei Prodotti pubblicati sul Sito potrebbero differire da quelli reali per effetto delle impostazioni locali dei sistemi e/o degli strumenti utilizzati per la loro visualizzazione.

8.2. In caso di difetto di conformità dei Prodotti acquistati rispetto alla descrizione pubblicata sul Sito ed in caso di Prodotto guasto o difettoso, il Cliente ha diritto al rimborso immediato del bene non conforme, previo invio tramite form presente all’interno della sezione Servizio Clienti di fotografie che evidenzino il danneggiamento o la non conformità del Prodotto.

8.3. Seguirà comunicazione da parte dello staff di ETERNAL EDGE s.r.o. con l’indicazione della modalità di rimborso che potrebbe avvenire, a discrezione del Cliente, anche tramite buoni sconto sul prossimo acquisto superiori al valore della merce da rimborsare, esclusa qualsiasi responsabilità ulteriore di ETERNAL EDGE s.r.o., a qualunque titolo.

9. Personal Data Processing

Customer data is processed by ETERNAL EDGE s.r.o. in accordance with the applicable data protection laws, as specified in the dedicated section of the Website entitled “Privacy Policy.”

10. Communications and Complaints

All communications or any complaints from the Customer regarding the Purchase Contracts must be submitted through the appropriate contact forms available in the Reserved Area.

11. Online Dispute Resolution for Consumers

Consumers residing in Europe should be aware that the European Commission has established an online platform providing a tool for alternative dispute resolution. This tool can be used by European consumers to resolve, out of court, any dispute related to or arising from contracts for the sale of goods and services concluded online. Therefore, if you are a European consumer, you may use this platform to resolve any dispute arising from an online contract concluded on this website. The platform is available at the following link: http://ec.europa.eu/consumers/odr/.

12. Intellectual Property Rights

All trademarks (registered or not), as well as any and all works of authorship, distinctive signs or names, images, photographs, written or graphic texts, and, more generally, any other intangible assets protected by intellectual property and industrial property laws and international conventions, reproduced on the Site remain the exclusive property of ETERNAL EDGE s.r.o. and/or its licensors. Access to the Site and/or the conclusion of Purchase Contracts does not grant the Customer any rights to such assets. Any use, even partial, of these assets is prohibited without the prior written authorization of ETERNAL EDGE s.r.o., to whom all related rights are exclusively reserved.

13. Governing Law and Jurisdiction

13.1 These General Terms and Conditions and any contract concluded with the Customer are governed by Czech law, without prejudice to the application of European Union law and international treaties, where applicable, as well as national consumer protection regulations.

13.2 Any dispute relating to the interpretation, execution, validity, or enforceability of these General Terms and Conditions and any contract concluded with Customers shall fall under the exclusive jurisdiction of the courts of the registered office of ETERNAL EDGE s.r.o.

Payment for purchased Products can be made via credit card, PayPal, or bank transfer.

Order processing fees vary depending on the chosen payment method:

• Credit Card: FREE
• PayPal: FREE
• Bank Transfer: FREE

Credit Card Payment

Accepted credit cards are Visa, Visa Electron, Mastercard, and Maestro. All data is transmitted in encrypted form via SSL certificate and cannot be intercepted by external parties. Data entry occurs directly on the bank’s website, ensuring maximum security. The order amount is charged immediately to the card at the time of placing the order on the Site.

PayPal Payment

PayPal is a fast and secure payment system. Once the order is completed and PayPal is selected as the payment method, the buyer will be redirected to the PayPal site to log in using their email and password. After registration, payments via PayPal can be made without re-entering data for future purchases. When paying with PayPal, the amount is charged directly to the linked credit card (Visa, Visa Electron, Mastercard) or prepaid card (PostePay). PayPal protects the buyer’s information as financial data is not shared. A confirmation email from PayPal will be sent for each transaction. The order amount is charged to the PayPal account when the courier takes charge of the order. During order placement, only an authorization request is made to verify funds, with no charge applied. If the order is canceled, the amount is refunded to the buyer’s PayPal account.

Bank Transfer Payment

The Customer can pay via bank transfer to the account indicated in the order within 3 working days of purchase. Bank transfers have longer processing times (at least 6–7 days) because ETERNAL EDGE s.r.o. must verify the payment. To speed up verification and subsequent order delivery, the Customer may provide the CRO code (transaction reference code) via email to info@kalayajewels.com.

Free delivery across Europe on orders of €90 or more.

Orders placed before 12:00 are processed within 3–4 business days (excluding weekends and holidays). Orders after 13:00 are processed within 3–5 business days. Delivery times do not apply to Sardinia, Sicily, Calabria, smaller islands, or non-EU/insular countries (Malta, Cyprus, Norway, Switzerland, UK, etc.). During peak periods (e.g., holidays, promotions, special events), processing may take up to 7 business days. In such cases, Customers will be notified in advance.

Delivery Methods

GLS Courier – DPD Courier

ETERNAL EDGE s.r.o. undertakes to deliver the goods without undue delay and, in any case, no later than thirty days from the conclusion of the contract. Delivery of the Products will be carried out by courier, and delivery times will vary depending on the destination. The times indicated at the moment of purchase are for reference only.

ETERNAL EDGE s.r.o. delivers to all countries listed on the Website, and delivery will take place without an appointment.

No responsibility of any kind can be attributed by the Customer to ETERNAL EDGE s.r.o. in the event of delays in processing the order or in the delivery of the Products covered by the Purchase Contracts.

The Products ordered will be sent to the postal address specified by the Customer. Upon handing over the Products from ETERNAL EDGE s.r.o. to the appointed courier, a shipping confirmation email will be sent to the Customer.

Deliveries are carried out from Monday to Friday during normal office hours, excluding national holidays, according to the procedures indicated by the courier chosen by the Customer. Delivery is considered complete when the Product is made available to the Customer at the address specified in the order form. In case of failed delivery due to the absence of the recipient at the specified address, the courier will send a notification email and attempt a new delivery according to their procedures.

If the new delivery cannot be completed due to the recipient’s absence, Customer Service will attempt to contact the Customer to schedule another delivery. If Customer Service is unable to contact the Customer within the following 10 days or if another delivery attempt fails due to the recipient’s absence, the Products will be returned to ETERNAL EDGE s.r.o.

If 30 (thirty) days elapse from the date the Products are returned to ETERNAL EDGE s.r.o. due to failed delivery, the contract will be considered terminated, and the order cancelled pursuant to Article 1456 of the Civil Code. ETERNAL EDGE s.r.o. will refund the amount paid by the Customer, net of the costs of returning the Products and any storage fees incurred at the courier’s branch.

The termination of the contract and the refund amount will be communicated via email. The refund will be credited to the same payment method used by the Customer for the purchase. If, before the thirty-day period has expired, the Customer requests to receive the Products again, ETERNAL EDGE s.r.o. will carry out the new delivery, charging in addition to the delivery costs, the costs of returning the Products to ETERNAL EDGE s.r.o. and storage fees.

Upon delivery of the Products by the courier appointed by ETERNAL EDGE s.r.o., the Customer must carefully check:

a) That the tamper-evident label is intact and the packaging is undamaged or otherwise altered.

b) That the number of items delivered corresponds to what is indicated in the delivery document.

Any damage to the tamper-evident label, packaging, or Products, or discrepancies in the number of items/parcels or information provided, must be immediately reported by the Customer, who may contact ETERNAL EDGE s.r.o. through Customer Service, specifying the order for which the issues occurred.

Force majeure events, unavailability of transport means, or unforeseeable or unavoidable events that cause delays in deliveries, make deliveries difficult or impossible, or significantly increase delivery costs for ETERNAL EDGE s.r.o., entitle ETERNAL EDGE s.r.o. to split, postpone, or cancel the delivery in whole or in part, or to terminate the Purchase Contract. In such cases, ETERNAL EDGE s.r.o. will promptly notify the Customer via the provided email address, and the Customer will be entitled to a refund of any amount already paid, excluding any further claims of any kind against ETERNAL EDGE s.r.o.

The Customer has the right to withdraw from the contract, without giving any reason, within 14 days (withdrawal period).

The withdrawal period expires 14 days after the day on which the Customer or a third party, other than the carrier and persons designated by the carrier, acquires physical possession of the goods, or in the case of a contract relating to multiple goods ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and persons designated by the carrier, acquires physical possession of the last item.

To exercise the right of withdrawal, the Customer must inform ETERNAL EDGE s.r.o., Shiran Tower – 11th Floor – Luzna 716/2 – 16000 Prague – info@kalayajewels.com, of their decision to withdraw from the contract through an explicit statement (e.g., letter sent by post, fax, or email).

To meet the withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

If the Customer withdraws from this contract, all payments made to ETERNAL EDGE s.r.o., including delivery costs (except for additional costs arising from choosing a delivery method other than the least expensive standard delivery offered), will be refunded without undue delay and, in any case, no later than 14 days from the day ETERNAL EDGE s.r.o. is informed of the Customer’s decision to withdraw from this contract. Refunds will be made using the same payment method used by the Customer for the initial transaction, unless expressly agreed otherwise; in any case, the Customer will not incur any costs as a result of such a refund. The refund may be withheld until the goods are received or until the Customer provides proof of having returned the goods, whichever comes first.

The Customer must return or deliver the goods to ETERNAL EDGE s.r.o., at Shiran Tower – 11th Floor – Luzna 716/2 – 16000 Prague, without undue delay and, in any case, within 14 days from the day they communicated their withdrawal from this contract. The deadline is considered met if the Customer sends back the goods before the 14-day period expires. Direct costs of returning the goods will be borne by the Customer. The Customer is only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

In order to exercise the right of withdrawal, the Customer must return the products in conditions that allow them to be resold. The product must be intact, undamaged, unaltered, and free of signs of use, wear, scratches, or alterations that could reduce its value.

The product must be returned complete with its original packaging, box, original Kalaya Jewels certificate of guarantee, and all accessories, instructions, and documentation received at the time of delivery.

Should the returned product show a decrease in value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning, ETERNAL EDGE s.r.o. may proceed with a proportional reduction of the refunded amount, in relation to the decrease in the product’s value.

The Customer must return the goods exclusively through a trackable shipping service. Given the value of the products, ETERNAL EDGE s.r.o. strongly recommends the use of a reliable courier that provides a tracking number and proof of delivery. Any shipments without adequate tracking will be carried out at the Customer’s own risk until the product is actually delivered to ETERNAL EDGE s.r.o.